Telephone Operator

Təsvir· Answer incoming calls and direct call to guest rooms, staff, or departments through the switchboard.· Receive guest messages and deliver the same to the guest.· Log all wake-up call requests and performs wake-up call services.· Provide information about hotel services to guests.· Know what action to take when an emergency call is required.· Monitor automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.· Assists in reporting telephone equipment or service complaints and problems.· Train or assist with training new telephone operators in performance of job duties.· To be fully aware of and adhere of health and safety, fire and bomb threat procedures.· Setup conference call in different locations and time zones.· Provide relay service for hearing-impaired guests.TələblərStrong Communication skills (verbal, listening, writing).Able to work flexible hours. Able to effectively manage multiple tasks at all times. Must be proficient with computers, MS Excel, Word, Opera PMS programs.Proficiency in Azerbaijani, Russian and English language is an advantage