Reservations Agent

Shusha Hotel CompanyTəsvirAlways cope with the responsibilities of the brand and provide exceptional service to the guestProvide excellent service to internal customersDeal with complaints and inquiries of all guests and internal customers politely and effectively by making sure that the problems are solved satisfactorilyComply with all relevant rules, policies and regulations of the hotel and company, including credit and payment policies, Guest & Company Data protection as well as local rules, policies, and regulations.Supervise the receipt and execution of all room reservations in accordance with hotel and company regulations.Accept and approve the requirements for room reservations or cancellations through the sale of the right room category, providing general information on the hotel and using upselling methods.Have detailed information on the prices of rooms and shops and the availability of vacant rooms in the hotelProvide necessary assistance to the staff of the Reception Department for the smooth operation of the DepartmentHave detailed information on any new special packages determined during the year.Have detailed information on the use of office equipment, as well as operating systems such as MARSHA, Empower, 3CX, Opera, Microsoft OutlookAssist in the preparation of individual and group reservations, room reservation lists, waiting lists and other reservationsEstablish strong relationships with all reservation sources and work closely with the Marketing Department to maintain and develop these relationshipsAccurately record all inquiries within 48 hours, following them with the property and guest or travel agent.Increase the revenues of all types of rooms by presenting upgraded room types and ensuring that the guest chooses a room of superior quality.Sell and advertise all types of room products.Develop good business relationships with local companies, agents, and regular visitors.Receive all incoming calls immediately, with high skill and courtesy in accordance with Baku Boulevard Hotel call standards.Ensure that reservations are entered correctly, check guests' hotel stay dates and billing instructions, and ensure that the guest selects a room of superior quality whenever possible.Make sure the guest receives confirmation information when required Tələblər· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, associates and third parties that reflects highly on the hotel, the brand, and the Company.· Proven ability to work under pressure and meet multiple tight deadlines.· Proficient in the use of Microsoft Office and Opera with excellent typing skills.· Strong problem solving, analytical, reasoning, motivating, organizational abilities.· Excellent communication skills both written and verbal.· Confidentiality.· Flexible and possess initiative to see all assignments and projects through to completion unsupervised.· Fluent in English/Russian/Azeri written and verbal required.İmtiyazlarInsuranceDuty MealParkingMembership of DəyərliSən Pasha Loyalty Program