Vakansiya haqqında
📍İKMA GroupTəsvirProvide L1/L2 user support: incidents, requests, prioritization, resolution, and escalationManage end-user devices (Windows/macOS if applicable): setup, troubleshooting, performance fixesRun onboarding/offboarding: accounts, access, equipment assignment, email/Teams setupAdminister Microsoft 365 (Exchange/Teams/OneDrive/SharePoint) at day-to-day levelHandle AD / Entra ID tasks: users, groups, password resets, access governance routinesTroubleshoot LAN/Wi‑Fi/VPN issues and coordinate with ISP/network vendor when neededMaintain patching & endpoint security health (AV/EDR status, compliance follow-up)Maintain asset inventory and IT documentation (KB articles, runbooks, network notes)Report monthly on ticket metrics, recurring problems, risks, and improvement planTələblərRequired skills & experience2+ years (or strong hands-on) in IT support / helpdesk / system adminStrong troubleshooting: Windows OS, user profiles, drivers, printers, Office appsWorking knowledge of Microsoft 365 admin (Exchange/Teams/SharePoint/OneDrive basics)Working knowledge of AD / Entra ID, groups, permissions, MFABasic networking: DHCP/DNS/IP/VLAN concepts, Wi‑Fi troubleshooting, VPN client supportFamiliar with ticketing systems and writing clear documentationSoft skillsClear communication with non-technical usersOwnership and reliability (this is an on-site role)Ability to work with vendors/consultants and keep issues moving
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