İT specialist

📍LPP AzerbaijanResponsibilities:Provide selected onsite IT installations and support across multiple locations in country accordingly to planned and on-going events. Cooperate with HW/SW suppliers and other IT partners, including ISP companies.Manage communication between IT Opening Group and store opening Coordinators.Undertake day to day ServiceDesk operations ensuring that incidents, service requests and project works are effectively supported.To install pre-defined computer ‘images’ onto desktop and laptop computers and install or re-install applications onto PCs in line with current installation procedures.Work with ServiceDesk where required including ticket solving and replying to service requests. To manage hardware repair through the customer defined warranty routes.Escalate to Leader and local Operations Manager any issues that will not meet the respective service/project delivery targets or cannot be resolved with given procedure or best practices.Provide basic hardware break-fix services.Preparing user manuals, instructions, documentation and training as required.Ensuring compliance with internal regulations and instructions of superiors​​​​​​​Required qualifications:IT experience is a must (at least 2 years).Proven customer service skills and experience in dealing with IT 3rd parties.Good English knowledge (both written and spoken) and excellent communication skills.A pro-active approach when things go wrong.Good organizer, priority driven and able to multi task to meet service priorities.Basic understanding of retail sales business.Business tripsCertificate or skills based of ITIL 4 foundation would be additional bonusDriving LicenseTechnical:Windows 10/11 configurationSCCMKnowledge about networks (LAN, WAN, VPN)Active directory experienceAndroid, o365, Jira / Confluence (user level)Hardware configuration skillsInterested candidates can send their CV to the e-mail address in the Apply for job button.