IT Help Desk Specialist

TəsvirServe as the first point of contact for customers seeking technical assistance over the phone, email or Jira system;Perform remote troubleshooting through diagnostic techniques and pertinent questions;Act as an escalation point for complex technical issues, providing resolution or coordinating with other IT departments as needed;Determine the best solution based on the issue and details provided by customers;Walk the customer through the problem-solving process;Providing technical services for IT equipment (Hardware and Software);Provide accurate information on IT products or services;Provide methodological assistance to the employees of the Department;Follow-up and update customer status and information;Pass on any feedback or suggestions by customers to the appropriate internal team;Mastering new computer technologies and applying them at work;Identify and suggest possible improvements on procedures.TələblərMore than 1 years of experience in this position;Proven experience as a help desk technician or other customer support role;Good understanding of computer systems, mobile devices and other tech products;Ability to diagnose and resolve basic technical issues;Proficiency in Azerbaijani, excellent knowledge of English or Russian;Excellent communication skills;Customer-oriented and cool-tempered.