Helpdesk intern

PROSOL is looking for a Helpdesk Intern.Location: Baku, Azerbaijan — on-siteApplication deadline: 28.08.2026Key ResponsibilitiesRespond to and track end-user IT support requests;Provide first-level technical support for Windows 10/11 operating systems;Support users with Microsoft 365 applications, including Outlook, Teams, and OneDrive;Assist in troubleshooting common hardware, software, and network connectivity issues;Support the installation and configuration of computers, printers, and other office equipment;Provide on-site and remote technical support under the guidance of the IT team;Log, update, and monitor support requests through the IT ticketing system;Maintain IT asset inventory and equipment records;Assist with software installations, updates, and basic technical documentation;Participate in IT support and infrastructure-related projects;Escalate complex technical issues to senior IT staff when necessary;Support the day-to-day operations of the IT department.RequirementsBachelor’s degree, ongoing or completed, in Information Technology, Computer Science, Information Systems, or a related field;Basic knowledge of Windows 10/11 operating systems;Familiarity with Microsoft 365 services, including Outlook, Teams, OneDrive, and Exchange Online;Basic understanding of computer hardware and peripheral devices such as printers and scanners;Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN;Basic understanding of Active Directory concepts and user authentication;Basic knowledge of IT service management and ticketing systems is an advantage;Familiarity with Linux operating systems, relevant IT certifications, or hands-on experience through university projects, personal labs, internships, or technical courses is considered an advantage;Good communication skills, problem-solving abilities, and willingness to learn new technologies;Ability to work both independently and as part of a team.Application ProcessOnly shortlisted candidates will be contacted for further evaluation.Please send your resume to hr@prosol.az with the subject line “Helpdesk Intern.”