Head of Seller Relations

Təsvir1. Process Ownership & GovernanceOwn and oversee all processes related to the seller journey (onboarding, education, daily operations, support, performance management)Ensure consistency, clarity, and alignment of these processes across all relevant functionsMaintain comprehensive and up-to-date documentation for all seller-related processes and SOPsEnforce compliance with defined standards and processes across involved teams (product, support, BDMs, etc.)2. Seller Advocacy & Process ImprovementRepresent the seller perspective in product and operational discussionsIdentify inefficiencies and friction points in the seller experience and drive structured improvementsLead cross-functional initiatives to improve seller lifecycle from acquisition to retention3. Communication & EnablementOwn outbound communication to sellers, ensuring consistency, clarity, and brand alignmentDevelop and maintain seller education materials, onboarding guides, and operational resourcesCollaborate with product, support, and commercial teams to ensure effective and coordinated seller support4. Measurement & PerformanceOwn and improve key seller experience metrics (NPS, SLA adherence, onboarding drop-off, etc.)Establish and manage feedback loops to collect, analyze, and act on seller insightsSupport the commercial team’s assortment goals through effective seller onboarding and engagement5. Inbound Seller Onboarding & IntegrationMonitor conversion rates across all stages of the onboarding funnelAssist potential sellers with overcoming onboarding barriers, including direct consultations when necessaryManually complete or supervise non-automated onboarding steps (e.g., document approval, account activation)Advise sellers on work models (FBS/FBO) and integration methods (BBU, FTP, API)Oversee technical integration or coordinate with relevant teams when setup is handled externallyConduct pre-launch quality checks (e.g., test orders) before final seller activationTələblər5+ years of experience in relevant field, seller/vendor management, or e-commerce process ownershipStrong project management skills and experience leading cross-functional initiativesProven ability to improve customer/seller-facing processes and drive measurable resultsExcellent communication and stakeholder management skillsStructured thinking and attention to detail in process documentation and governanceExperience with onboarding funnels, operational metrics, and CRM or seller support toolsUnderstanding of e-commerce logistics models (e.g., FBS/FBO), pricing systems, and technical integrationsFluency in Russian and Azerbaijani; English is a strong plusİmtiyazlarMedical insuranceDəyərlisən” PASHA loyality proqramına üzvlük