Guest Relations Supervisor

TəsvirKey Responsibilities:Supervise and guide the guest service team during shifts to ensure consistent, high-quality service.Handle guest complaints, feedback, and special requests with professionalism and urgency.Assist in check-in/check-out procedures, room assignments, and resolving billing issues.Maintain a strong presence in the lobby and guest areas to ensure personalized service.Train and mentor team members, fostering a culture of guest-centricity and continuous improvement.Coordinate with housekeeping, maintenance, and other departments for seamless guest service delivery.Monitor and maintain front office supplies, equipment, and cleanliness.Prepare shift reports and communicate key issues to management.Ensure compliance with all safety, health, and operational policies.TələblərPrevious 1-2 experience in Front Office or Guest Services, preferably in a supervisory role.Strong leadership, communication, and interpersonal skills.Excellent problem-solving abilities and a calm, diplomatic approach under pressure.Proficient in property management systems and Microsoft Office.Ability to work flexible shifts, including weekends and holidays.