Customer Value Management Specialist – Data Analytics focus

TəsvirDefine and execute Customer Value Management Unit operational plan based on the provided tactical planDesign and execute proactive measures to minimize churn, enhance customer loyalty and increase revenue using upsell and cross-sell techniquesProcess raw data and interpret to the necessary format for detailed analysis as well as set ad hoc/permanent reporting requirementsProvide continuous and up-to-date segmentation of the customer base and make best offers for each segment based on their profileExplore ways of manual work automation and suggest best practices for relevant implementationLiaise with relevant parties in order to be aware of customer complaints, technical faults and other problematic issues regarding CVM portfolio and solve them in-time and with high qualityBe involved in all required processes of offer development/campaign management and complete assigned requirements in-time and with high qualityMonitor key performance indicators of the organization and CVM initiatives on a daily basis and make sure to act proactively and reactively TələblərBachelor degree. Education in business analytics or data analytics is an advantageA year of experience in business analytics, data analytics or similar areasAzerbaijani - Full Professional Proficiency, English - Limited Working ProficiencyProficiency in MS Office and intermediate level of any data analytics tool/programming language. Python or R knowledge is an advantage