CRM Analyst

Esyasoft CIS CRM mütəxəssisi vakanisyasını elan edir. TəsvirManage end-to-end contract management processesOversee system and data management to ensure accuracy and integrityPrepare and maintain documentation to support internal and external auditsMonitor and track key CRM metrics, including customer complaints, new connections, and service performanceSupport the team in monitoring compliance and operational processesCollaborate with cross-functional teams to optimize CRM processes and improve customer experienceEnsure accuracy and consistency of customer data across CRM, ERP, and billing systemsPrepare regular reports and dashboards on CRM performance for managementRecommend process improvements to strengthen customer satisfaction and service deliveryTələblərBachelor's degree in business, marketing, statistics or related fieldMinimum of 3 years of experience in utility billing, customer relationship management (CRM), and/or operationsExcellent analytical skills with the ability to translate insights into actionable recommendationsStrong knowledge of data analytics, ERP systems, CRM software, and billing software platformsFluent in Azerbaijani and English (written and spoken); Russian is an advantage.