Chief Operations Officer

Shusha Hotel CompanyTəsvirOperational LeadershipProvide visionary leadership to all hotels within the group to ensure adherence to company standards and brand values.Lead and manage the implementation of business strategies aimed at exceeding revenue, profitability, and performance targets.Oversee operational excellence across properties to ensure optimal guest experience, operational efficiency, and compliance.Ensure all properties comply with brand standards, policies, and procedures.Strategic ExecutionDrive the development and execution of growth strategies to support expansion plans, operational scalability, and market leadership.Collaborate closely with executive leadership to establish strategic objectives and operational roadmaps.Evaluate and enhance internal processes and systems to support efficient service delivery and operational control.Performance ManagementMonitor and analyze hotel KPIs, budgets, and operating metrics; provide accurate, timely reports to the CEO.Evaluate hotel General Managers and operational teams; provide guidance and leadership for improvement and accountability.Drive continuous improvement through performance benchmarking and best practice sharing across properties.Pre-Opening & Project OversightOversee the pre-opening planning and execution for new properties including OS&E planning, team recruitment, and operational setup.Coordinate with project stakeholders to ensure timely completion of new hotel developments in line with brand expectations.Talent & CultureLead the recruitment, development, and retention of high-performing hotel leadership teams.Foster a culture of accountability, teamwork, transparency, and service excellence.Implement talent development programs, succession planning, and mentorship initiatives across the group.Client & Stakeholder EngagementBuild and maintain strong relationships with key stakeholders, ensuring strategic alignment and partnership synergy. TələblərEducation:A degree in Hospitality Management, Business Administration, or a related field.Experience:Minimum of 5–7 years of experience as a General Manager or multi-property operations leader in the luxury/upscale hospitality sector.Experience in hotel pre-opening and brand launches is a strong advantage.Proven track record in delivering financial and operational performance across multiple properties.Key Competencies and SkillsStrong leadership and team-building capabilities.Exceptional analytical, organizational, and decision-making skills.Strategic thinking and execution with an entrepreneurial mindset.Excellent communication and interpersonal skills.High level of integrity, professionalism, and business ethics.Skilled in negotiation, conflict resolution, and stakeholder management.