Field Service Technician/Mechanic

Established in 1927, SICPA is a Swiss private technology company that supports the effective governance and long-term prosperity of nations. SICPA sets the pulse of sovereignty, enabling governments to protect their citizens, sovereign assets, and economies. Best known for securing the majority of the world’s banknotes, SICPA operates across five continents. Today, our platform for sovereignty delivers integrated solutions safeguarding revenue mobilisation, natural resources, health, and brand protection as well as digital sovereignty and secure public services. Role Provide second-level technical support to ensure the reliable and efficient operation of industrial equipment and technical solutions. Perform hands-on electrical, automation and electromechanical maintenance, fault diagnosis, calibration and repair activities. Deliver on-site technical support within assigned regions and support Repair Center operations when required. Key Responsibilities Provide second-level support for complex electrical, automation, electromechanical and IT-related technical issues. Diagnose and resolve equipment failures within defined service levels. Perform preventive and corrective maintenance on industrial equipment and automated systems. Troubleshoot electrical panels, control circuits, sensors, actuators, motors, drives, power supplies and related components. Provide 2nd level support for all types of technical issues Ensure timely resolution of incidents and problems within defined service levels Perform user management and routine system administration tasks Respond to requests from other technical teams Troubleshoot and resolve IT-related issues Coordinate service activities with other Field Service Technicians Perform system monitoring activities Test new releases and system upgrades Install, configure, optimize and maintain systems and applications Maintain accurate and up-to-date documentation Support the continuous development of technical skills within local teams Act as a point of contact (SPOC) between Level 2 and Level 3 support teams Define and develop maintenance-oriented KPIs Perform periodic calibrations This also involves: Identify situations requiring urgent attention and escalate appropriately Coordinate deployments with other operational units and teams Provide feedback and contribute to continuous improvement initiatives Work outside business hours and be available for on-call support based on business needs Support or lead new deployments when required Profile Minimum 5 years of hands-on experience in equipment maintenance and troubleshooting, preferably within a manufacturing or factory environment. Strong practical background in electrical systems, industrial automation and electromechanical equipment is essential. Demonstrated experience troubleshooting PLC-controlled machinery, sensors, control panels, motors, VFDs, relays and industrial power supplies. Ability to read and interpret electrical drawings, wiring diagrams and technical manuals. Experience with preventive maintenance, calibration, commissioning and root-cause fault analysis. Relevant technical qualification in Electrical Engineering, Automation, Electronics, or a related discipline. At least B2-level English for communication and documentation. Availability for field travel, flexible working hours and urgent technical interventions. Experience with Microsoft Office tools (Excel, Word) Experience in managing and troubleshooting Microsoft Windows environments Ability to work effectively in a team and work under pressure Meticulous and well-organized, customer-oriented mindset Willingness to travel at short notice and undertake mid-term assignments abroad Knowledge in one or more of the following fields is a plus: Experience in troubleshooting computer networks Knowledge of IT support tools such as FTP, SSH, Putty, SVN and remote access solutions Knowledge of standard IT support procedures and tools Basic knowledge of PLC setup and programming Knowledge of fuel industry specifications Experience with analytical laboratory practices and techniques Why join us? Join a global leader in trust technologies with a mission that matters. Be at the strategic heart of a financially sound and innovation-driven company. Collaborate with high-level experts and work on impactful international projects. Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged. CV and cover letter in English are mandatory. Please indicate the position title in the subject line of your application and send your CV to the e-mail address in theApply for jobbutton. Only candidates whose experience closely matches the key requirements will be contacted.