Workplace Services Manager

Key Responsibilities Office Premises Management Oversee the day-to-day condition, operation, and usability of the company’s leased office premises across multiple floors. Conduct regular workplace inspections to identify maintenance needs, service deficiencies, safety concerns, and other operational issues. Coordinate office space allocation, seating changes, internal moves, and workplace reconfiguration in line with business requirements. Ensure that office areas are clean, functional, appropriately maintained, and suitable for employees and visitors. Maintain up-to-date records of office-related issues, follow-up actions, and completed works. Monitor the effective use of leased office space and identify opportunities to improve workplace functionality. Facilities and Service Provider Coordination Act as the primary point of contact for the building management team and relevant service providers on office-related operational matters. Coordinate the reporting, follow-up, and resolution of issues involving heating, ventilation and air conditioning, electricity, water supply, lifts, fire safety systems, and other building services, as applicable. Track maintenance requests and service incidents to ensure timely action and resolution in accordance with agreed service standards. Coordinate responsibilities between the company and the building management team for issues affecting leased premises and shared building infrastructure. Escalate unresolved, recurring, or business-critical issues to relevant stakeholders and management. Coordinate planned maintenance, repair works, and other activities that may affect office operations, minimizing disruption to employees. Follow up on service provider commitments and ensure that reported issues are addressed within agreed timelines. Service Quality, Cost and Contractual Coordination Monitor the quality, timeliness, and effectiveness of services provided in relation to the leased office premises. Support the review and monitoring of lease-related service obligations and applicable service arrangements in coordination with relevant internal functions. Monitor workplace-related expenditure, support budget planning, and identify opportunities to optimize costs without compromising safety, service quality, or business continuity. Maintain records of service requests, maintenance activities, service provider communications, quotations, and operational expenses. Prepare periodic reports on workplace issues, service performance, outstanding actions, recurring incidents, and relevant costs. Identify recurring service deficiencies and recommend corrective actions to improve service delivery and operational efficiency. Support business continuity by coordinating timely responses to service interruptions, infrastructure failures, and other incidents affecting office operations. Promote continuous improvement in workplace processes, service delivery, and employee experience. Requirements Bachelor’s degree in Facilities Management, Engineering, Business Administration, Hospitality Management, or a related field. Minimum 5–7 years of relevant experience and at least 2 years in managerial role in facilities management, workplace operations, building operations, property management, or a comparable role. Experience managing leased office premises across multiple floors or locations is an advantage. Demonstrated experience coordinating external service providers, contractors, maintenance teams, and building management representatives. Good understanding of office infrastructure, building maintenance coordination, preventive maintenance, and operational issue resolution. Strong organizational, planning, problem-solving, negotiation, and stakeholder management skills. Ability to prioritize multiple requests, take ownership of issues, follow up proactively, and escalate matters appropriately. Proficiency in Azerbaijani; knowledge of English is an advantage. Interested candidates can apply by filling out the form in the Apply for job button.