Field Service Team Leader

Established in 1927, SICPA is a Swiss private technology company that supports the effective governance and long-term prosperity of nations. SICPA sets the pulse of sovereignty, enabling governments to protect their citizens, sovereign assets, and economies. Best known for securing the majority of the world’s banknotes, SICPA operates across five continents. Today, our platform for sovereignty delivers integrated solutions safeguarding revenue mobilisation, natural resources, health, and brand protection as well as digital sovereignty and secure public services. Role Lead and coordinate a team of Field Service Technicians, Marking Operators and Mobile Marking Operators. Provide second-level technical support to ensure the efficient and effective operation of our solutions. This is a hands-on technical leadership role requiring direct involvement in the maintenance and troubleshooting of electronic, electrical, instrumentation and industrial automation systems. Perform daily maintenance and troubleshooting activities and provide on-site technical support. Key Responsibilities Diagnose and resolve complex electronic, electrical and automation-related equipment failures as the second-level technical escalation point. Coordination of Service activities (on-duty, maintenance) KPI reporting towards management Develop and train teams Provide the 2nd level support for Field Service Technicians Ensure the resolution of incidents within specific time constraints Perform user management and routine system administration tasks Manage and maintain servers and data center equipment Respond to requests of other technical teams Troubleshoot and resolve IT issues Perform monitoring activities Install, configure, optimize & maintain systems, applications and servers Maintain accurate and updated documentation Identify situations requiring urgent attention and escalate as appropriate Coordinate deployments with other Field Operations Technicians and other teams Provide feedback and contribute to improvement initiatives It might be needed that TL also works occasionally shifts. Profile Strong hand-on experience in electrical systems, industrial automation, electronics and instrumentation troubleshooting is essential Minimum 5 years of experience in maintaining and troubleshooting equipment preferable in a factory environment with strong electronical/automation experience Bachelor's degree and technical competence in a relevant field, or equivalent combination of training, and/or experience Fluent in English (minimum C1 level). Good written and verbal communication Ability to diagnose and analyze mechanical, electrical, application issues and analyze application server logs Experience with Microsoft office tools (Excel / Word) Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues Experience in managing and troubleshooting MS Windows and IT Network Ability to lead small team Ability to work under pressure Customer oriented attitude Knowledge in one or more of the following fields a plus: Experience troubleshooting computer networks Knowledge of basic IT support tools: FTP, SSH, Putty, SVN, Remote Access Knowledge of basic IT support procedures and tools Knowledge of basic PLC setup and programming Why join us? Join a global leader in trust technologies with a mission that matters. Be at the strategic heart of a financially sound and innovation-driven company. Collaborate with high-level experts and work on impactful international projects. Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged. CV and cover letter in English are mandatory. Please indicate the position title in the subject line of your application and send your CV to the e-mail address in theApply for jobbutton. Only candidates whose experience closely matches the key requirements will be contacted.