Vakansiya haqqında
Əsas vəzifələr
Lead and optimize the daily operations of our Call Center and Support team
Collaborate with POs, BAs, and QAs to translate technical specs into clear user guides,step-by-step instructions, and engaging video tutorials.
Conduct comprehensive product training sessions for internal teams and external clients
Manage escalated customer inquiries and ensure high service standards.
Tələblər
Minimum 3+ years of experience in call center management or corporate training
Solid understanding of IT/software products and technical documentation experience
Strong analytical, problem-solving, and communication skills
Fluency in Azerbaijani; intermediate proficiency in English and Russian
Təsvir mənbədəki dildə saxlanılıb. Göstərilməyən şərtlər təxmin edilmir.