Support Team Lead

Əsas vəzifələr Providing performance feedback to your teammates and making sure your team meets defined KPIs. Constantly looking for patterns in incoming requests and translating them into actions and improvements. Helping develop strategies to improve customer service experience and satisfaction while creating engaged customers. Managing team talents in a way that the right attitude dominates and an environment is created where the team can develop through encouragement and empowerment. Leading by example, setting the standards and raising the bar for the services we provide. You set targets for yourself, for your team and you are willing to also walk the extra mile if the circumstances demand it. Tələblər You are interested in leading (or have already led) a customer facing team and you are excited to join our Support Lead team! You enjoy leading and growing a team, and do your best to make sure your team always understands the importance of their role and the purpose of providing the best possible service. You’re tech-savvy and enjoy learning and teaching others how to shape the best customer support. You are able to translate data into actions and make the rest of the core team understand how Support is progressing according to the KPI’s. You have a can-do attitude, it motivates you to improve our customer proposition and you are ready to roll up your sleeves and get to work in a fast-paced environment. You are fluent in written and spoken Azerbaijani and English (Russian language knowledge is advantage)