Service Operations Intern

Əsas vəzifələr To be responsible for fault registration, fault notification and fault escalation on any problems on network, on IT, Intelligent Network or subscriber sides. To facilitate and support all planned work to ensure maximum network availability and customer satisfaction. To notify, to escalate and update critical issues. To monitor Trouble Ticket status handling and solving. To monitor Key Quality Indicators alarms. To monitor state of Radio/Transmission Network elements. To monitor state of Core Network elements. To monitor decreasing and increasing of Voice, SMS and Data traffic. To monitor IT and Intelligent Network elements. To keep specific safety instructions and procedures and to supervise strictly for their following and execution. To execute job responsibilities and verbal/ written instructions by management. To execute assigned tasks in compliance with the procedures/policy/instructions. To keep confidentiality of the company data. Tələblər University degree in telecommunications or information technologies; Work experience in Telecommunications and IT spheres is preferred; Azerbaijani and English required, Russian preferred To follow the development of new technologies and telecommunication evolution; Computer literacy, confident user of MS Office (esp. Microsoft Excel) Communication and organizational skills; Problem solving and decision-making skills; Personal, reliable and self-controlled; Ability to work under pressure; Self-motivated, self-development and self-education.