IT Digital Operations Specialist

Job Description The IT Onsite Specialist is responsible to provide day-to-day technical support and ensure smooth IT operations across the organization. This role is responsible for managing end-user support, maintaining IT infrastructure, and ensuring compliance with corporate IT policies. Successful Position holders are excellent communicators, enjoy solving problems, and work well both independently and in a team. Roles and Responsibilities: Provide timely onsite and remote IT support to end-users, resolving hardware, software, and network issues. Install, configure, and maintain laptops, desktops, printers, mobile devices, and other IT equipment. Support user onboarding and offboarding processes, including account setup, access rights, and equipment allocation. Monitor and maintain local IT infrastructure, including servers, switches, routers, Wi-Fi access points, and cabling. Administer and troubleshoot Microsoft Windows, Office 365, and standard corporate applications. Manage IT asset lifecycle: procurement requests, tagging, tracking, and decommissioning. Ensure compliance with IT security standards, data protection policies, and corporate governance requirements. Collaborate with regional/global IT teams for escalated issues, projects, and system upgrades. Maintain accurate records of incidents, resolutions, and service requests in IT service management tools. Conduct IT trainings for end-users in English (covering tools, applications, and IT best practices). Support IT-related projects, including system rollouts, upgrades, and infrastructure improvements. Qualifications and Experience: Bachelor’s Degree in Information Technology, Computer Science, or related field (or equivalent experience). 2–4 years of hands-on experience in IT support or similar roles. Strong knowledge of operating systems (Windows, macOS) and Microsoft Office 365 suite. Understanding of networking technologies (TCP/IP, LAN, WAN, Wi-Fi, VPN). Experience with IT asset management and ticketing/service desk systems. Strong troubleshooting, problem-solving, and analytical skills. Excellent communication and customer service abilities. English language proficiency at a minimum Upper-Intermediate level (both written and spoken), with the ability to deliver user trainings in English. Industry certifications (CompTIA A+, CCNA, ITIL, or Microsoft certifications) are an advantage.