Spa Agent

İş şəraiti: Location: Hilton Baku At Hilton Baku, we are committed to delivering exceptional hospitality and unforgettable guest experiences. We are currently looking for a professional, service-oriented, and enthusiastic Spa Agent to join our team. Key Responsibilities: Greet and assist guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to requests, and resolve any issues in a friendly, efficient manner ; Ensure swimmer safety: Monitor pool activity to prevent accidents, enforce pool rules, and promote safe swimming practices ; Respond to emergencies: Act quickly and effectively in line with the emergency action plan, providing rescue or first aid when necessary ; Maintain a clean and safe environment: Conduct regular inspections and perform routine cleaning and maintenance of the SPA area ; Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing ; Deliver exceptional customer service while maintaining Hilton brand standards ; Assist guests with their requests and resolve concerns promptly and professionally ; Process payments and maintain accurate guest records. Tələblər: Excellent communication and interpersonal skills. Fluency in spoken and written English, Russian, and Azerbaijani. Strong problem-solving and conflict-resolution abilities. Ability to remain calm and composed in high-pressure situations while handling guest concerns with tact and diplomacy. Strong organizational and multitasking skills. Flexibility to work shifts, including weekends and public holidays. Ability to adapt to a variety of work situations. A genuine passion for delivering exceptional guest experiences and ensuring guest satisfaction. Previous experience in customer service, hospitality, or a similar role is preferred. What We Offer Opportunity to build your career with one of the world's leading hospitality brands. Professional development and training opportunities. A supportive and dynamic working environment. Competitive salary and employee benefits.